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The small print

Gate

The Weavers

Terms and Conditions

  1. Bookings

    • Bookings may be made online through the CTG website or by email, telephone or post.
    • Bookings confirmed by CTG will be allocated suitably qualified Guides to meet the client’s requirements.
    • Changes to dates, times, and numbers of clients of confirmed tours will be subject to the CTG Amendment and Cancellation Policy (below 3).

  2. Payments

    • Prepayments and settlement payments may only be made in £ sterling either by money transfer or credit card or debit card.
    • Payments may be made online via the CTG website. Payments will be made through a secure ePayments Cardholder Payment Interface.
    • Debit card payments will incur no service charge.
    • Credit card transactions are subject to a 3% service charge.
    • All other payments must be in £ sterling.
    • A Booking Administration Fee of £7 is added for foreign exchange transfers to the CTG bank account.

  3. Cancellation and tour numbers amendment
    • Refunds for cancelled booked tours will be made on the following basis - Cancellation received and acknowledged by CTG:
      1. 6 weeks before the booked tour date: total refund
      2. 4 weeks before the booked tour date: 75% refund
      3. 3 weeks before the booked tour date: 50% refund
      4. 2 weeks or less before the booked tour date: no refund.

    • Any unadvised reduction in numbers on the date of the tour will not alter the fee for the booked tour already calculated.
    • Refunds made in accordance with the CTG Terms of Trade will be made by £ sterling cheque.

  4. No show

    • If the client for the booked tour does not arrive then CTG will:

      i. Make no refund

      and reserves the right to:

      ii. Levy a cancellation fee

  5. Canterbury Tourist Guides Ltd reserves the right to:
    • Substitute Guides as necessary, the replacement Guide being of equal qualification.
    • Amend the tour prices without notice
    • Amend the rate of VAT according to UK Government requirements without notice
    • Amend credit card service charges without notice.

  6. Privacy Policy

    • We do not store credit card details nor do we share customer details with
      any 3rd parties




 

 

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Testimonials

My partner and I really enjoyed this walking tour. Our guide had a background in History and was therefore very knowledgeable about Canterbury and England's long and intriguing past. We learnt about the architecture of the old part of town as well as how different conquerors influenced the town and its buildings. She also described the changes the town went... click to read more

Reviewed by Gennydo


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02/09/2014 22:11:39