The small print

Terms and Conditions

1. Bookings
   
   
   
   • Bookings may be made online through the CTG website or by email, telephone or post.
     
   • Bookings confirmed by CTG will be allocated suitably qualified Guides to meet the client’s requirements.
     
   • Changes to dates, times, and numbers of clients of confirmed tours will be subject to the CTG Amendment and Cancellation Policy (below 3).
     


2. Payments
   
   
   
   • Prepayments and settlement payments may only be made in £ sterling either by money transfer or credit card or debit card.
     
   • Payments may be made online via the CTG website. Payments will be made through a secure ePayments Cardholder Payment Interface.
     
   • Debit card payments will incur no service charge.
     
   • Credit card transactions are subject to a 3% service charge.
     
   • All other payments must be in £ sterling.
     
   • A Booking Administration Fee of £7 is added for foreign exchange transfers to the CTG bank account.
     


3. Cancellation and tour numbers amendment
   
   • Refunds for cancelled booked tours will be made on the following basis - Cancellation received and acknowledged by CTG:
     
     1. 6 weeks before the booked tour date: total refund
        
     2. 4 weeks before the booked tour date: 75% refund
        
     3. 3 weeks before the booked tour date: 50% refund
        
     4. 2 weeks or less before the booked tour date: no refund.
        
     
     
   • Any unadvised reduction in numbers on the date of the tour will not alter the fee for the booked tour already calculated.
     
   • Refunds made in accordance with the CTG Terms of Trade will be made by £ sterling cheque.
     


4. No show
   
   
   
   • If the client for the booked tour does not arrive then CTG will:
     
     i. Make no refund
     
     and reserves the right to:
     
     ii. Levy a cancellation fee
     


5. Canterbury Tourist Guides Ltd reserves the right to:
   
   • Substitute Guides as necessary, the replacement Guide being of equal qualification.
     
   • Amend the tour prices without notice
     
   • Amend the rate of VAT according to UK Government requirements without notice
     
   • Amend credit card service charges without notice.
     


6. Privacy Policy
   
   
   
   • We do not store credit card details nor do we share customer details with
     any 3rd parties