FAQs

Here you will find the answers to our most-asked questions. If you still have a query, please contact us.

  • Daily Bookings
    • Are there any toilets en-route?

      There are visitor toilets in the Cathedral Precincts, and also behind the Beaney (in Best Lane) near the end of the tour.

    • Is it a circular route?

      Daily tours start from the Buttermarket, and usually finish in St Peter's Street/The High Street. If you would like to return to the Buttermarket or need to find somewhere specific please ask your Guide who will be happy to show you the way.

    • Is the tour wheelchair friendly?

      Tours are on the flat with no steps or hills, and are suitable for wheelchairs but please be aware that many of the pavements are uneven and narrow and some streets are cobbled so we advise any disabled visitors in wheelchairs to bring a 'carer', who may go free of charge.

    • Where do daily tours start from?

      Our daily tours depart from the Buttermarket. This is the small square in front of the Christ Church Cathedral Gate. Simply follow signs to the Cathedral. Our Guide will be wearing a red sash and holding a placard.

    • How long are the tours?

      Daily tours last 90 minutes.

    • What time do daily tours start?

      Our daily tours depart at 11.00 every day (except Christmas Day), with an additional 14.00 tour April to October

    • Can I book on the day?

      Tickets may be purchased on our website up to 15 minutes before the start of a tour. They are also available before the start of the tour on the day from the Canterbury Visitor Centre at the Beaney in the High Street and the Roman Museum in Butchery Lane.

    • Can I get a ticket from the Guide on arrival?

      If you have been unable to buy a ticket in advance please alert the Guide who will show you where to pay either during a stop on the tour, or at the end of the tour. Please note our Guides do not accept payment for tickets.

    • Does the tour go into the Cathedral?

      We do not go into the cathedral building but enter the Cathedral Precincts through the Christ Church Gate, and take visitors around the exterior of the Cathedral, past the monastery ruins, through the Dark Entry and exit via the historic King's School and the Mint Yard Gate. If you wish to visit the Cathedral, you must pay for this separately. Please see the Cathedral's prices and visitor information.

    • What will we see on the tour?

      Our tours are an excellent way to learn more about Canterbury and to get your bearings in our wonderful city. We see medieval lanes and pilgrim inns, explore the Cathedral Precincts with its monastic ruins (the only tour that is given exclusive access to this and historic King's School), Palace Street with its famous 'crooked house', the Marlowe Theatre, King's Bridge and Weaver's Houses. For more information see our Tour Highlights page.

      All our tours include the precincts but routes in the city are varied. Every tour is individual and not all highlights the city has to offer will be seen on the tour. If there is something you particularly want to see, mention it to the guide before the tour begins and, if possible, they will try to accommodate you. Due to the distance from the city centre, we cannot include St Augustine's Abbey or St Martin's Church, but these can be visited by special arrangement.

    • What language is the tour?

      Daily tours are conducted in English. Our Guides all speak clearly and loudly. Private and group tours are available in a variety of languages including French, German, Dutch and Spanish. Please contact us if you would like to make a private/group tour booking or visit the booking page. Please note these must be booked in advance.

    • Are dogs allowed?

      At the guide's discretion, visitors are welcome to bring a well-behaved dog on a lead for our daily tour.

    • Can I make a private booking?

      Yes. There is a minimum charge. See our Group Bookings page.

    • Do you have a carer policy?

      We extend our concessionary rate to guests with a disability. Free entry is offered to carers accompanying those with a disability.

  • Group Tours
    • Where is the best place to meet our Guide/s?

      Our Guide/s can meet your group at a place of your choosing, however the most popular places to meet are as follows:

      • Buttermarket (central, outside the Cathedral main gate)
      • Coach Park (a pleasant 10 minute stroll along the river into the centre. There are toilet facilities and a small shop on site)
      • St George's Lane Drop-Off (there are 2 coach drop-off points next to the Whitefriars Shopping Centre. Please note there is no parking available here. Coaches must park in the Coach Park)

      Other meeting points include Westgate Towers, East or West railway stations, and St George's Clock Tower. Please contact us for advice.

    • Does the tour go into the Cathedral?

      No, our tours do not enter any buildings. We do however walk into the Cathedral Precincts through the Christ Church Gate and take visitors around the outside of the Cathedral, past the monastery ruins, through the Dark Entry and exit via historic King's School and the Mint Yard Gate.

      If your group wishes to visit the Cathedral and/or have a tour inside, you must book and pay for this separately with the Cathedral. Please email visitsenquiries@canterbury-cathedral.org.

    • How many Guides will our group have?

      Groups are allocated 1 Guide for up to 30 persons.

    • Can we have additional Guides?

      If you would like smaller groups per Guide, you may book an additional Guide for a supplement.

    • Can we theme our tour?

      We offer a variety of themed tours, including literary, royal connections, gruesome tours and many more. Please visit our Special Interest Tours page for additional information.

    • Can we have a longer/shorter tour?

      If your group doesn't have much time we can shorten the tour to 1 hour, however please note prices remain the same.

      Longer tours of 2 or 2.5 hours can be arranged for a small supplement. Alternatively, half-day (up to 4 hours) or full-day city tours are available. These are typically for groups wishing to visit St Augustine's Abbey and St Martin's Church which are on the city outskirts, or to have a deeper insight into the city centre and its sights, such as Canterbury Castle, the city walls, Westgate Towers, Greyfriars Chapel etc.

    • What language tours are available?

      We can arrange tours in English, French, German, Dutch, Italian, Spanish, and Swedish. We also offer Clear (Easy) English for non-native speakers and those learning English.

Trip Advisor Certificate of Excellence 2019

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FAQs

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FAQs

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