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  1. Bookings
    • Bookings may be made online through the CTG website or by email, telephone or post.
    • Bookings confirmed by CTG will be allocated suitably qualified Guides to meet the client's requirements.
    • Changes to dates, times, and numbers of clients of confirmed tours will be subject to the CTG Amendment and Cancellation Policy (below 3).
    • No unaccompanied minors.
  2. Payments
    • Prepayments and settlement payments may only be made in £ sterling either by money transfer or credit card or debit card.
    • Online payments via the CTG website may only be made at the time of booking. Payments will be made through a secure ePayments Cardholder Payment Interface. Credit/debit payments may be made other times by telephone to the office during office hours.
    • All non-card payments must be in £ sterling.
    • A Booking Administration Fee of £7.00 is added for foreign exchange transfers to the CTG bank account.
  3. Cancellation and tour numbers amendment
    • If you are unable to attend your tour booking, please contact your guide or our office as soon as possible.
    • A full refund can be requested if a cancellation has been confirmed at least 24 hours before your tour booking.
    • If a cancellation is confirmed at least 2 hours prior to the time of your tour, we are able to offer you an alternative tour date.
    • If you do not attend your booking without notification using the aforementioned methods we will be unable to offer a refund
  4. Delayed tours.
    • Where groups are delayed by 30 minutes or more, and the tour is subsequently postponed to a later time, we reserve the right to charge an amendment/call-out fee
  5. No show
    • If the client for the booked tour does not arrive then CTG will reserve the right to receive the full cost of the tour
  6. Canterbury Tourist Guides Ltd reserves the right to:
    • Substitute Guides as necessary, the replacement Guide being of equal qualification.
    • Amend the tour prices without notice
    • Amend the rate of VAT according to UK Government requirements without notice
    • Amend credit card service charges without notice.
  7. Privacy Policy
    • We do not store credit card details nor do we share customer details with any 3rd parties
    • You can read our full Data Protection Policy here.
  8. Accessibility & Carer Policy
    • There are no steps or hills involved in our standard tours however some of the pavements are uneven and narrow and some streets are cobbled so we advise any disabled visitors to bring a carer.
    • We extend our concessionary rate to guests with a disability. Free entry is offered to carers accompanying those with a disability.
TA 2020

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FAQs

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FAQs

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Testimonials